Lopifyz, organization no. 990610-1598 runs the website Lopify.se. Detailed contact information and other information about Lopify.se can be found on the website. Via the website, you can buy goods / products directly from Lopify.se, as well as goods from other companies ("Partners") who have chosen to sell their goods on Lopify.se. If you buy an item from a partner via the website, it is the partner, not Lopify.se you enter into an agreement with. Then the partners' own general terms and conditions are also applied to the purchase. General purchase terms for each partner can be found at checkout. Regardless of whether you shop from Lopify.se or partners, you can always contact Lopify.se customer service, and payments are made via the payment solutions offered on the website.
1.1 These general terms and conditions (the "Terms") apply when you as a consumer (the "Customer") place an order via the website. In those parts these terms are the same regardless of whether you buy an item from Lopify.se or the partner, Lopify.se and the Partner are jointly referred to as the "Seller". The terms are only applicable to the Customer who is a consumer and who makes orders via the website.
1.3 To be able to order on the website, the customer must be 18 years of age or older. According to Swedish law, the seller does not accept credit purchases for persons under 18 years of age. The seller reserves the right in individual cases to refuse or change a customer's order (for example, if the customer has provided incorrect personal information and / or has payment remarks).
1.4 The seller reserves the right to final sale and any image and writing errors on the website, such as errors in product description or technical specification, incorrect prices and price adjustments (such as changes in prices from suppliers, currency changes) or incorrect information regarding whether an item is in stock. The seller has the right to correct any such errors and to change or update the information at any time. All image information on the website should be seen as illustrations only. Such illustrations cannot be guaranteed to reflect the number of items the customer receives or the exact appearance, features or origin of the item. Lopify.se is not responsible for information on the website that comes from partners or a third party.
1.5 The Website is owned by Lopifyz. The content of the website is owned by Lopify.se or its partners or its licensors. The information is protected by, among other things, intellectual property law and market law. This means that trademarks, company names, product names, images and graphics, design, layout and information about goods and other content may not be copied or used without written approval from Lopify.se.
2. Agreement and Order
2.2 Regardless of whether the customer orders an item from Lopify.se or a partner, Lopify.se will confirm your order as an intermediary for the partner. An agreement on purchase is entered into only when Lopify.se has confirmed the customer's order and the customer has received an order confirmation from Lopify.se by e-mail. The seller urges the customer to save this order confirmation for any contacts with the seller's customer service. The customer can withdraw their order until it is confirmed. If the order is revoked, any payments made by the customer or its payment or credit card company regarding the order will be refunded.
3. Customer information etc.
3.2 The customer undertakes to ensure that no one other than the customer can use the customer's login information. The customer may not disclose the username and password of any unauthorized person and must ensure that the document with information about the username and password is stored in such a way that the unauthorized person cannot access the information. The customer must immediately notify Lopify.se if it can be suspected that an unauthorized person has gained access to the customer's password. The customer is responsible for all purchases made with his login details if such notification has not been made.
3.3 If Lopify.se suspects that the customer is abusing their user account or login information or violating the terms, Lopify.se has the right to suspend the customer. Lopify.se also has the right to assign the customer new login information.
4. Prices, fees and payment
4.1 When ordering via the website, the prices stated on the website apply. Prices are stated in Swedish kronor and include VAT. Prices do not include payment and shipping fees, which are stated separately.
4.2 The customer can pay in the manner specified on the website. The seller has the right to charge the customer already in connection with the order, unless invoice payment or other similar payment method is chosen by the customer. In the case of invoice payment or partial payment, a credit report may be made. In such a case, you will be informed of this. Lopify.se reserves the right not to always offer all payment methods and to change payment methods if what the customer has chosen for some reason does not work at the time of purchase or the customer is not approved for the chosen payment method.
5. Promotions and offers
The seller may from time to time offer promotions on the website which may have more favorable terms than those stated in these terms, e.g. concerning payment or extended right of withdrawal. These more favorable terms apply as long as the promotion is active and for the specific goods specified by the seller in connection with the promotion. Seller reserves the right to revoke such promotions at any time. Upon termination or revocation of a promotion, these terms apply without change. Offers on specific items on the website are valid for a limited time and as long as stock lasts.
6. Delivery and transport
6.1 Goods that are in stock are normally delivered within the number of working days stated on the website. Unless otherwise specifically agreed (eg in connection with the booking of goods that are not in stock), delivery takes place no later than 14 working days from the time Lopify.se has confirmed the order in writing through the order confirmation.
6.2 The expected delivery time of the product is stated in the order confirmation, at checkout and / or on the relevant product page on the website. In case of delivery delay, the seller notifies you of this and continues to monitor the order. Unless otherwise specifically agreed and a delivery takes more than 14 working days and this does not depend on you as a customer, you have the right to cancel the purchase.
6.3 If packages are to be redeemed, the customer must do so within the time specified in the notification. Packages must normally be collected in person with valid identification and package ID. The customer always receives a notification that shows where and when packages are to be picked up. Notification can be made via e-mail, regular mail and if the customer has provided a mobile number, it can also be done via SMS.
6.4 Lopify.se and its partners reserve the right to charge you for packages that are not picked up or that are not received for all costs that arise in connection with such returns, currently SEK 199. Lopify.se reserves the right to charge SEK 1499 for home packages / pallets (for example TV sets and exercise machines). These fees are charged separately via invoice, or offset by card and direct payment.
7. Right of withdrawal
7.1 When purchasing goods on the website, a 14-day right of withdrawal always applies in accordance with current consumer protection legislation. This means that the Customer has the right to cancel his purchase by notifying this within 14 days of the customer or the customer's representative receiving the ordered item (the withdrawal period).
7.2 The right of withdrawal does not apply to the following types of goods: (a) goods that have been manufactured in accordance with the Customer's instructions or that have otherwise acquired a clear personal touch; (b) goods with a broken seal that cannot be returned for health or hygiene reasons (for example, underwear, face masks, cosmetic and hygienic products such as make-up and hair care, electric toothbrushes, and similar products); (c) digital content provided in any way other than on a physical medium (for example, computer programs, applications, games, music, videos or texts accessed by downloading from or streaming).
7.3 By the Customer accepting the terms, the customer agrees that the right of withdrawal does not apply to digital content that is delivered in any other way than on a physical medium.
7.4 In connection with an order for goods for which the right of withdrawal does not apply, the customer receives clear information about this. If an item has been sealed, the customer may not break the seal if he wants to be able to exercise his right of withdrawal. The right to regret thus ceases when the customer breaks the seal. Sealing also refers to technical sealing (for example serial number).
7.5 If the customer wishes to cancel a purchase made via the website, the customer must, before the withdrawal period has expired, send a clear and unambiguous message to Lopify.se in the manner specified. The customer must enter his name, address and other relevant information, e.g. order number, invoice number and name of the item in the message. If the above option for notification does not want to be used by the customer, the customer can use the standard form for exercising the right of withdrawal that the Swedish Consumer Agency has produced.
7.6 When exercising the right of withdrawal, the customer pays the return shipping, unless otherwise stated. The cost for return shipping, when Lopify.se is the seller, is SEK 89. The customer is responsible for the condition of the goods after the customer has received the goods, and during return shipping. The customer's liability ends when Lopify.se/säljaren has received the return. The customer must save a delivery receipt on the return. The item must be sent back within 14 days from the date the notice of exercise of the right of withdrawal was submitted to Lopify.se/säljaren. The product must be sent well packaged and in good condition. Returns must be made to the seller according to the methods and instructions stated on the website; you will find these instructions in the shipping terms.
7.7 When the Customer regrets his purchase, the amount paid by the customer for the goods is paid back to the customer, including delivery costs. Exceptions apply to any additional delivery costs as a result of the Customer choosing a delivery method other than the standard delivery offered by the seller. When returning part of an order, the delivery cost is not refunded. On the amount to be refunded, the seller has the right to deduct an amount corresponding to the depreciation of the product compared to the original value of the product, if and to the extent that such depreciation is due to the customer having handled the product to a greater extent than necessary to determine its properties. or function.
7.8 The seller will repay the amount as soon as possible, but no later than within 14 days from the date the customer's notice of exercise of the right of withdrawal was received. However, the seller may wait with the refund until the seller has received the item or the customer has shown that the item has been returned, e.g. through a submission receipt. The refund will be made to the Customer via the payment alternative chosen by the customer, provided that nothing else has been agreed or that there are obstacles to such a refund.
8. Warranty and complaint
8.1 Some of the seller's goods may be covered by warranty. Information about any warranty period and special warranty terms for each item can be found on the website or in these terms. Warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a personal change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. The customer's order confirmation is valid as proof of warranty. You can find terms and conditions for Partners' possible guarantees on their respective terms and conditions page.
8.2 The right of complaint covers goods that are defective in accordance with current consumer protection legislation. Customer who wishes to make a valid error in the ordered item must contact the Seller as soon as possible after the error has been discovered via the contact information stated on the Website. Complaints made within two months of the Customer discovering the error are always considered to have been submitted on time. The customer has a 3-year right to make a complaint about goods purchased on the website.
8.3 The seller is responsible for return shipping for approved complaints.
8.4 When the complained product is returned and the complaint is approved, the Seller will compensate the customer in accordance with current consumer protection legislation. The Seller strives for this to take place within 30 days of the Seller receiving the complaint, but this may take longer depending on the nature of the goods. The seller reserves the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, the Seller follows guidelines from the General Complaints Board or equivalent boards in other European countries, see www.arn.se. More information is available at www.konsumentverket.se. See also section 14.1 below.
8.5 In the event of received defective or incorrect goods where the Customer wants a new replacement item, the Seller will send out the replacement item.
10. Force Majeure
The seller is not responsible for delays caused by circumstances that the seller could not control such as general labor dispute, war, fire, lightning, terrorist attack, changed government regulation, technical problems, errors in electricity / telecommunications / data connections or other communication and errors or delays in services from subcontractors due to circumstances stated here. These circumstances shall constitute grounds for exemption which entail exemption from damages and other sanctions. Should any such situation arise, the Seller informs the customer partly at the beginning and partly at the end of the time for the current situation. If the circumstance has lasted longer than two months, both the customer and the seller have the right to cancel the purchase with immediate effect.
11. Changes to the Terms
Seller reserves the right to make changes to these terms at any time. All changes to these terms will be published on the website. Changes apply from the time the customer has accepted the terms (in connection with a new purchase or when visiting the website), or 30 days after the seller has informed the customer of the changes. However, the seller recommends that the customer stay updated on the website regularly to be notified of any changes to the terms.
Should a competent court, authority or arbitral tribunal find that any provision of these Terms is invalid or unenforceable, the provision in question and all other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable will be replaced by relevant legal guidelines and advice.
13. Applicable law and dispute
13.1 If a dispute cannot be resolved in agreement with the seller's customer service, you as a customer can turn to ARN (the General Complaints Board), which you will find more info about at www.arn.se. You can also file complaints directly online via the European Commission's Dispute Resolution Platform, which can be found at the following link https://ec.europa.eu/consumers/odr. If you submit a complaint via this platform, your case will be forwarded automatically to the correct nationally responsible dispute resolver. These dispute settlers then contact the seller and try to resolve the dispute without involving a court.
13.2 Disputes concerning the interpretation or application of these conditions shall be interpreted in accordance with Swedish law and decided by the General Complaints Board or ultimately by a general court.
Lopifyz - VAT / SE990610159801